JFB Plumbing & Heating

3c, SN10

Verified

Plumbing Repair & Maintenance

Communication stated off good, then dropped off when the job was confirmed. Told me 2 days and took 3 based on vehicle size issues but more importantly turned up to pick the kit up later than they should have so had to return next day with a bigger van. The job itself was done to a decent standard but then let themselves down by not answering my calls and messages regarding the return of the keys for my door.. now I have to set another job the replace the door locks. Sent a message got a wishy-washy answer.

• TRADESPERSON, 10/04/2025 20:36

  Hi, Regards to van issue we were not told a 3m long work top was to be picked up which wasn’t used on the job. Regards to the key it was left on the shelving unit. We do not have your key. Many thanks

• HOMEOWNER, 10/04/2025 21:44

  There is no key on any shelf and the lock had to be changed, on completion of a job you should return any keys to the owner directly. You also booked the job for Thursday morning and did not arrive at HOWDENS until late well after the agreed time when they were expecting you first thing in the morning as was I at the location. The job was booked for Thursday and was not completed until late Saturday afternoon. It was also booked by a third party as well and not the actual workman.

1Michael , BS32

Verified

Electric Boiler - Repair

Was called by this company and they asked if i could send them some photos of the work that needed to be done.. Jay replied back with a quote, i told him i was happy with the quote and he would carry out the Wednesday after next. When i texted him to find out what time they were coming to do the job, Jay replied , you have sent a deposit yet( did noy know i had too). He did not answer my text after this. DO NOT USE WILL WASTE YOUR TIME

• TRADESPERSON, 7/04/2025 22:04

  Hi Michael, We supplied you with a date we could do the work. We never received a confirmation. In regards to your review we are unaware to why considering you never confirmed with us. If you would like to contact us to discuss the work further that’s not a problem. We only require a confirmation of dates so that we can arrange the work router. Many thanks

• HOMEOWNER, 9/04/2025 14:36

  Hi Jay. After speaking to you today i apologise there was a communication error between us. I will contact the relevant people to have your review removed. Mike

5Paul, BS11

Verified

Radiator

The engineer who visited was wonderful - polite, quiet, clean and tidy. A*****

5joyce, SN14

Verified

Bathroom, Kitchen and WC Plumbing

5Richard, SN4

Verified

Bathroom Repair