Company/TP logo - "Reactive Electrical Maintenance Ltd"

Reactive Electrical Maintenance Ltd

Electrician, Chorley

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Excellent105ratings
Main header - "Reactive Electrical Maintenance Ltd"

About

Over 25 Years Experience

Experienced and Reliable Electrical Contractors
We are locally owned and operated which makes our services causal as they are done by friendly and helpful technicians.

We are locally owned and operated which makes our services causal as they are done by friendly and helpful technicians. Our mission is to service each client with a highly trained and courteous technician that is dependable and always trustworthy.

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Good to know

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100+ ratings

Member for 5 years badge

Member for 5 years

Work area

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Trades & services offered

Electrician

Primary trade
Carbon Monoxide Alarms - Installation
Electric Oven / Hob - Installation
Electrical Inspection Condition Report
Electrical Installation / Testing
Emergency Electrician
External Lighting
Internal Lighting
Landlord Reports / Safety Checks
Smoke Alarm - Installation

CCTV / Satellites / Alarms

Burglar, Security & Intruder Alarm Installation
CCTV Installation

Handyperson

Electric Oven / Hob - Installation

Security systems / Alarms

Burglar, Security & Intruder Alarm Installation
CCTV Installation

Reviews & ratings

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Verified

Internal Lighting

Great service, very professional guys thank you very much.

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    Internal Lighting

    Cancelled the first appointment we had booked (which happened to be the day after the Euros final so make of that what you will…) Reorganised for 10am the next day and rearranged my work schedule to accommodate. Chased up where the electrician was twice and was told he was on his way. Still didn’t show up and then eventually was told at 11:30 that he was going to be another 40 minutes because he had to get his tools from Bolton. Disgusting service. Avoid at all costs.

    • TRADESPERSON, 13/07/2021 10:41

      Hi, We are sorry that this has happened to you however, our electricians grandad died early hours of Monday Morning which is why we had to reschedule yesterday. This was arranged for today and unfortunately because the electrician was off yesterday and is back in today, he has had a few things to go through with the office staff and has also had to have a meeting today with myself (MD) to make sure he is actually able to work. If you have any issues, please email us instead of slandering. Thank you.

    • HOMEOWNER, 13/07/2021 10:57

      It’s not slander if the content of the review is true. You cancelled our first appointment and then rearranged for 10am the next day. If the electrician had so much to do before the appointment, you shouldn’t have set the time for the morning or you should have called me this morning to say there was going to be a delay. Instead I had to chase you multiple times to find out where the electrician was and then you told me at 11:30 he would be another 40 minutes, over 2 hours late! Not acceptable.

    • TRADESPERSON, 13/07/2021 11:13

      You were insinuating that our electrician was off yesterday because of the Euros despite being told by my office staff it was due to a bereavement. Also, we never give an exact time of arrival, your slot was between 10am and 11am and I understand he was still late which I can only apologise for and yes you should have been contacted to say he was running late which again I can only apologise for but we are not a bad company as you have made out on your review. All our other reviews reflect this.

    • HOMEOWNER, 13/07/2021 11:44

      Your team told me someone would be with me at 10am, not 10-11am, and never advised that the timing was not exact. I rearranged my whole day to make time for the rescheduled appointment after you cancelled and you let me down and didn’t communicate any delays. I had to keep chasing you, wasting more of my time today.

    • TRADESPERSON, 13/07/2021 13:04

      Apoloigies that this wasn't explained to you. We always give an hour slot and sometimes things happen which prevent engineers attending at the time scheduled. You had messaged my office staff twice today which she has told me to see where the electrician was which I can only apologise for once again. I have been told that the electrician was on his way to you and would have been with you by 12, however you cancelled the appointment. I hope you get sorted with someone else.

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    Internal Lighting

    Excellent customer service, highly organised and quick response to an urgent job

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      Internal Lighting

      Professional and friendly service. Would happily recommend.

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        Electrical Installation / Testing

        Top job and did extra work for us at good prices. Communication was okay throughout and would rather support local businesses than big companies. Stella the office person was great on the phone and especially during Covid has done a good job in ensuring our works were carried out. The electricians did a good efficient job.