Hortos Stone

5rosemary, CH45

Verified

Porch / Canopy

Corin did an excellent job. He was very polite and knowledgeable. Would definitely recommend him.

5Matthew, CH47

Verified

Stonework / Stone Cladding

Brilliant job done on garage brickwork repair. Took job at short notice and did work to a very high standard. Really nice guy and incredibly helpful. Highly recommended.

5Katherine, CH3

Verified

Floor Tiling

Corin did an excellent job of tiling my kitchen and utility room floors. He planned out the pattern of the tiles to minimise part tiles and as a result the kitchen actually looks bigger. (and very smart) Highly recommended and will definitely use again.

3Andy, CH2

Verified

Log Cabins / Timber Framed Building

Arranged a visit on a particular day, they no showed without notification. i was away from home and needed them to coordinate with the ground workers i already had on site. when questioned they had legitimate reasons for not attending, but by not notifying me, it left me without the possibility of making alternative arrangements. this incurred me additional costs. Also my machinery was left with safety switches bypassed which nearly caused an accident when i came to use the equipment at a later date.

• TRADESPERSON, 8/05/2019 11:38

  This is why you hire a business rather than do it yourself and let them make a little profit for the trouble of managing it. You want to save money then take the responsibility too. Someone let me down that day so I covered them over helping you last minute. I did sack Jamie for the switches, not for doing it, thats normal on a morticer, but for not releasing them like I had specifically told him to. It was a bit awkward as you hadn't told me until I asked for feedback! What about the actual work?

• TRADESPERSON, 8/05/2019 11:42

  I would also point out that you posted the job on sunday and said it could take up to two days, monday and tuesday. He completed the work by end of day tuesday so within time. You also had more than enough posts for the groundworkers they told Jamie when he arrived he hadn't set them back. I did apologise that night as well for not being able to get in touch till the evening.

• HOMEOWNER, 8/05/2019 12:30

  The ground workers did not like to mention they were delayed, But the fence is still not finished because they ran out of time as they has other jobs booked, and I am waiting for another slot so it can be finished. The work assigned to you was completed in good order, but I marked you down on a serious health and safety issue and a no show without letting me know. Both of these criticisms are down to you. Feedback is supposed to be constructive, so please take this good faith as continuous improvement.

• TRADESPERSON, 8/05/2019 17:19

  If its supposed to be constructive why did you just mark me down another half a star for disagreeing with you, feels a lot like a punishment rather than good faith as continuous improvement. Not checking power tools before you turn them on, especially an industrial chainsaw is idiotic and you shouldn't be using them if that's how you work. Every single instruction leaflet says to check your tool before you turn it on. Every joiner uses them in the way he did and I told you over the phone.

• HOMEOWNER, 8/05/2019 18:57

  I had nothing to do with decreasing your rating. I gave you three stars and my opinion has not changed, i will amend this for you because i am not unfair. With regards bypassing the safety feature of the device, i managed to successfully mortice more posts than you company did without bypassing anything. I left my equipment it in a condition that i expect to be returned in, why would i expect a piece of dark tape round a dark handle to be wrapped around the cutoff switch.

• HOMEOWNER, 8/05/2019 19:02

  You are lucky no one was injured as then it would have had to be reported to HSE. As a near miss it should be reported anyway. As far as informing me about bypassing the safety features of the device, this is not true. If you knew the devices safety had been compromised by your company, it was your responsibility to make it safe for others to use. I’m surprised you want to argue this in an open forum, it is not making you look good.

• HOMEOWNER, 8/05/2019 19:03

  see comments

• TRADESPERSON, 8/05/2019 19:36

  You keep talking like we had a contract. I sent someone to help you out last minute for a day in your back garden and he did. I told you at lunchtime when I said he would finish what you asked that he'd taped the switches and I sacked him. No lifting gear or regs. Man handling heavy posts onto a workbench that isn't suitable to hold their weight in a garage with zero dust extraction. No supervisors. No sign in. No toolbox talk. No site cards checked. No first aiders. No induction. You left 2.5 not 3.

5Neil, CH60

Verified

Garden Wall

Excellent job really pleased