Help for Tradespeople
Why do I need to complete ID verification, and how does it work?What is my profile page?Can homeowners contact me directly?How can I update my skills/services?Which certificates do Rated People require, and how do I upload them?How can I change my address?How can I sign up to Rated People?How can I change/update my work area?How can I change my contact number?How can I add/update my profile photo?How can I add/update my cover photo?How can I add photos to my work gallery?How can I update my business description?How can I disable push/email notifications?How can I enable push/email notifications?How can I change my password?Can I transfer my Rated People account to someone else?How can I make my profile stand out?How can I downgrade my subscription?How can I upgrade my subscription?How can I pause my subscription?How can I cancel my subscription?How can I change my email address?How can I change my company name?What is the Unlimited Plan?
Why do I need to complete ID verification, and how does it work?Why is there a higher cost for Agent Verified leads?What is an Agent Verified lead?How can I request a refund for a job lead?Will I be notified when a new job is posted?How should I contact a customer?Where can I view the job leads I have purchased?Do customers know that I paid to receive their contact details?Can I add filters to determine which leads I see?What does the ‘Repeat User’ label mean on a live lead?What does the ‘Still looking’ label mean on a live lead?What does the ‘Verified’ label mean on a live lead?What happens after I purchase a lead?What should I do if am unable to contact a customer?What does the ‘App user’ label mean on a live lead?How should I introduce myself to a customer?How can I disable push/email notifications?How do you calculate the prices of leads?Can I remove job leads from my live leads list?
Can I send an invoice to a customer?Can I add more than one card to my account?Can I pay my outstanding balance using my credit?How can I update my card details?What is credit and how does it work?Why is my account showing as overdue?Does credit rollover if I do not spend it?Can I see when my credit is due to expire?How can I pay my outstanding balance?Where can I view my Rated People invoices?When and how often will I receive an invoice?Why have I been charged?What should I do if am unable to contact a customer?What is Rated People's refund policy?What happens to my credit if I pause my account?